Frequently Asked Questions
Answers to common questions about our farm, food, and ordering process.
Buying directly from a local farm can feel different than shopping at a grocery store, and it’s normal to have questions. Below you’ll find answers to some of the most common questions we receive about our farming practices, products, and how ordering works. If you don’t see what you’re looking for, we’re always happy to help.
Questions About Our Farming Practices
How are your animals raised?
Our animals are raised on open pasture, where they can graze, forage, and move naturally. We use pasture-based, regenerative principles to support animal well-being, healthier soil, and better food.
Are your animals grass-fed and grass-finished?
Yes. Our cattle and lamb are raised on grass from start to finish. We believe animals should eat what they are designed to eat, and a grass-based diet supports both animal health and food quality.
What does “pasture-raised” mean?
Pasture-raised means our animals live outdoors on pasture rather than in confinement. They have access to fresh air, sunshine, and space to move, which allows them to express natural behaviors.
Do you use regenerative farming practices?
We manage our land with regenerative principles that focus on soil health, pasture recovery, and long-term sustainability. This includes rotational grazing and allowing land time to rest and regenerate.
Questions About Our Products
What products do you offer?
We offer grass-fed and and grass-finished beef, lamb, and pasture-raised eggs. Availability may vary by season and harvest timing.
Why does availability change?
Because we raise our food on a small scale and follow natural farming rhythms, availability reflects what’s ready rather than what’s mass-produced. This allows us to prioritize quality and freshness over constant stock.
How is your meat packaged?
Our products are prepared and packed with care to maintain quality and freshness. Specific packaging details are included on individual product listings.
Questions About Ordering
How do I place an order?
Orders are placed through our online farm store. Simply create an account, shop available products, and complete checkout online.
Is my order fulfilled right away?
No. We follow a weekly ordering schedule to ensure quality and sustainability. Orders are not fulfilled immediately after checkout.
When do I need to place my order?
Orders must be placed by Monday night to be included in that week’s fulfillment.
Questions About Pickup and Delivery
Do you offer farm pickup and delivery?
Yes. During checkout, you can choose either farm pickup or delivery (standard shipping).
Where is farm pickup located?
Farm pickup takes place at:
Pure Grass Farm
365 Shawnee Trail
Troutville, VA 24175
When do I need to place my order?
Orders must be placed by Monday night to be included in that week’s fulfillment.
What if I live far away?
If you are more than 50 miles from the farm, you’ll see a notice at checkout letting you know that delivery is recommended.
When are orders packed and ready?
Orders are packed mid-week, typically between Tuesday and Wednesday.
When will my order ship or be ready for pickup?
Orders are shipped or ready for pickup Thursday or Friday, depending on your order. Pickup days are Thursday or Saturday. You’ll receive an email with details once your order is ready.
What If I Can’t Make My Pickup Day?
If you’re unable to pick up your order on the scheduled pickup day, please contact us as soon as possible. We’ll do our best to work with you and arrange an alternative pickup time when possible.
Still Have Questions?
If you don’t see your question answered here, please reach out. We believe buying food directly from a farm should feel clear and approachable, and we’re always glad to help guide you.