Refund policy

Our guarantee

If you are not completely satisfied with your purchase, we will make it right with a full refund. Contact us at info@puregrassfarm.com or call the store on (540) 240-9955 within 14 days of collecting or receiving your order.

Why we do not take food back

Everything we sell is food, so once meat, eggs, dairy or baked goods leave the farm we cannot accept them back and resell them. That is a food safety rule, not a way of avoiding a refund. You do not need to return anything to be refunded.

If something is wrong

Check your order when you collect it or when it reaches your door. If an item is missing, thawed, damaged or not what you ordered, tell us straight away and we will replace it on your next order or refund it, whichever you prefer.

Orders you have not collected yet

If you need to cancel before your order is packed, call the store and we will refund you in full. Once an order is packed and waiting for you, ring us and we will hold it. Everything stays frozen until you arrive.

Gift cards

Gift cards cannot be refunded.

How refunds are paid

Refunds go back to the card or payment method you used. Your bank usually takes a few business days to show it.

Questions about any of this: info@puregrassfarm.com or (540) 240-9955.